Mobility + Telecom – What You Need to Know

The technology landscape continues to shift with the introduction of new devices, a growing remote and mobile workforce, and rising expectations from mobile employees. And while Bring Your Own Devices (BYOD) initiatives have traditionally been popular choices for companies because enterprises save money on device procurement and monthly service charges, BYOD can also make ongoing security and device management more difficult. That’s primarily because when employees own their ‘work’ devices, they’re far less likely to update enterprise applications or security software, and that’s if they even install security programs in the first place. On top of that, a BYOD mobility strategy pushes more burdens onto internal IT teams to manage a wide variety of devices. When employees are free to bring their personal devices into work, IT teams are left managing different device brands, models, and operating systems. This diversity can mean bigger support requirements too. That’s because inevitably users have questions about connecting devices, accessing applications, and, of course, password resets. 

Facing these challenges, what can companies do to get smarter about balancing telecom and mobility needs? It starts with Mobile Device Management (MDM). MDM solutions enable centralized management of both business-owned and BYOD personal smartphones, tablets, and other mobile devices. Smart MDM policies, backed by an integrated MDM solution, allow IT teams to get a handle on their telecom and mobility challenges by making it more manageable to secure and enforce policies for devices used for work. There are several options for MDM and mobile application management, including a solution from Microsoft. New changes coming to Microsoft’s ‘hybrid’ MDM solution may leave enterprises asking, what do we do next?

Changes to MDM are coming

The Microsoft Intune and System Center Configuration Manager (SCCM) is a solution it calls ‘hybrid MDM.’ Microsoft is discontinuing development for the hybrid connector solution, including policies, apps, and security. Previously using it, customers could manage mobile devices through SCCM by using a connector to Intune. Microsoft is urging users to adopt Intune on Azure for MDM instead. The MDM system is a service hosted by Microsoft for mobile device and mobile application management. It allows for the co-management of devices, where customers get both on-premise and cloud-based management capabilities. Microsoft will bundle advanced mobility management options using Microsoft 365 solutions, including using Office 365 applications, Windows 10, and the Enterprise Mobility + Security offering, which includes Intune. To switch to Intune on Azure, Microsoft recommends synchronizing groups with Azure Active Directory and importing data with Microsoft’s Data Importer tool.  (Source: Redmond Channel Partner).

Exploring other options

For those not wanting to switch to Intune on Azure, there are other MDM options out there. Another cloud-based platform is VMware’s Workspace One Unified Endpoint Management solution. It works by deploying micro-VPNs for mobile users which enables IT teams to implement centralized security policies and manage the operating systems across devices. (Source: VMWare). Cisco Meraki Systems Manager and IBM’s MaaS360 are two other MDM solutions that help to safeguard mobile devices and give IT teams a powerful suite of tools to handle management and security from a single screen (Source: Spiceworks). 

Linking mobility and innovation 

Mobile technology is now a critical component to supporting innovation in the workplace. But, IT teams need tools to efficiently configure and activate devices and simplify management and security. But, getting mobile device management right can be tough too. That’s especially true if your business has become accustomed to using ‘hybrid MDM’ with Microsoft Intune. Whatever route your organization takes, mobile device management solutions can help you keep pace with more mobile devices in the workplace, while supporting innovation – giving teams instant access to secure data whenever and wherever they need it.

Whatever path your organization takes, mobile device management solutions can help keep pace with more mobile devices in the workplace, while supporting innovation – giving teams on-the-spot access to secure data whenever and wherever they need it.

"We absolutely LOVE working with CSG and feel we can trust her explicitly in all matters telecommunications. She is always there for us when we need any sort of guidance or support – whether it be vendor choices, carrier/circuit issues, communications and network infrastructure. That means a lot to Catalina Express – honesty, integrity, and respect are essential in any relationship, working or otherwise."
- Jill Montgomery, Catalina Express
"What I appreciate about Carrier Solutions is the holistic approach of understanding our entire phone needs, then matching the best carrier for those needs, and then helping us execute and integrate the system into our offices! Liane was extremely patient, over communicated every step of the way, and helped us with several issues that we could not have anticipated. All of this was done in the most professional manner. It is hard to find business partners that a small businesses can rely upon, and Carrier Solutions exceeded our expectations."
- Kelly Marks, Zeppos Law Group
Over the years, Carrier Solutions has been our trusted resource for all our data/telecom needs. Their depth of expertise and excellent customer service has made us a client for life.
- Ken Hodges, Western National Group
"Very pleased with the relationship CO-OP has with Carrier Solutions and Linda Gattis. Linda and the Carrier Solutions team have gone above and beyond with every project we have had, in making sure our needs are addressed. Would recognize them as a top channel partner and a leader in the industry."
- Ron Norys, Director of Networking CO-OP Financial Services
"CSG helped us search, analyze and negotiate favorable telecom agreements and successfully implement a new Enterprise WAN infrastructure utilizing the SD-WAN technology. They are very competent and knowledgeable, always willing to work with the provider we’ve selected on our behalf to benefit us."
- Romy Coronel, SCE
"Carrier Solutions Group helped our organization to negotiate favorable telecom agreements and to implement a new WAN infrastructure utilizing MPLS technology. Their ongoing support of our voice and data service has helped us to streamline our communications and reduce our overall expense."