Increasing Remote Workers’ Productivity through Hosted PBX

Hosted PBX is a cloud-based communications system that allows employees to access all of the features of a business phone system—such as voicemail, fax, conference calling, and others—from anywhere that has an internet connection. This means that employees can work from anywhere in the world while still making a positive impression on clients with a professional business phone system. 

Increasing Productivity

A study conducted at Stanford University and a Remote Collaborative Worker Survey by ConnectSolutions (now CoSo Cloud), as well as others, have found that there are benefits for both employers and employees when employees have the option to work remotely. Among these is increased productivity. Hosted PBX systems provide advanced features that used to only be available in an office setting but can now be accessed by a company’s employees anywhere in the world. These systems foster greater employee productivity through features such as the following:

If an employer ever worries that productivity is falling among remote employees, the hosted PBX system also has features that can generate reports that help monitor productivity. With the ability to identify gaps in productivity, employers can develop strategies to encourage greater efficiency and productivity among remote employees. 

Additional Benefits: Cost Savings and Reduced Maintenance

In addition to promoting more productive remote working opportunities for employees, hosted PBX systems are also cost-effective and low maintenance. By making remote working easier and more productive, companies may require less office space, thus reducing overhead costs. Additionally, with a hosted PBX system companies don’t need to spend valuable resources to install or maintain a phone system, and there is no required hardware or maintenance. Instead, employees install the service by simply downloading the app to their computers or mobile devices. It is also easy to add and remove lines as needed. Companies only pay for the minutes the employees use, and they receive an invoice that includes all of the company’s employees, making payment easier and eliminating the need for remote employees to prepare and submit their personal phone bills for reimbursement. 

With all the benefits hosted PBX has to offer, companies who make the switch will undoubtedly see substantial increases in cost savings and remote employee productivity. 

"We absolutely LOVE working with CSG and feel we can trust her explicitly in all matters telecommunications. She is always there for us when we need any sort of guidance or support – whether it be vendor choices, carrier/circuit issues, communications and network infrastructure. That means a lot to Catalina Express – honesty, integrity, and respect are essential in any relationship, working or otherwise."
- Jill Montgomery, Catalina Express
"What I appreciate about Carrier Solutions is the holistic approach of understanding our entire phone needs, then matching the best carrier for those needs, and then helping us execute and integrate the system into our offices! Liane was extremely patient, over communicated every step of the way, and helped us with several issues that we could not have anticipated. All of this was done in the most professional manner. It is hard to find business partners that a small businesses can rely upon, and Carrier Solutions exceeded our expectations."
- Kelly Marks, Zeppos Law Group
Over the years, Carrier Solutions has been our trusted resource for all our data/telecom needs. Their depth of expertise and excellent customer service has made us a client for life.
- Ken Hodges, Western National Group
"Very pleased with the relationship CO-OP has with Carrier Solutions and Linda Gattis. Linda and the Carrier Solutions team have gone above and beyond with every project we have had, in making sure our needs are addressed. Would recognize them as a top channel partner and a leader in the industry."
- Ron Norys, Director of Networking CO-OP Financial Services
"CSG helped us search, analyze and negotiate favorable telecom agreements and successfully implement a new Enterprise WAN infrastructure utilizing the SD-WAN technology. They are very competent and knowledgeable, always willing to work with the provider we’ve selected on our behalf to benefit us."
- Romy Coronel, SCE
"Carrier Solutions Group helped our organization to negotiate favorable telecom agreements and to implement a new WAN infrastructure utilizing MPLS technology. Their ongoing support of our voice and data service has helped us to streamline our communications and reduce our overall expense."