CUSTOMER EXPERIENCE (CX)
Did you know that 90% of customers rate an “immediate” response as essential or very important when they have a customer service question? Today’s customers expect to use their preferred channel of communication, and there are many. CSG can help you execute a plan that meets today’s demanding customer expectations, resulting in improved customer satisfaction, revenue generation, operational agility, and efficiency.
Our suite of customer experience solutions includes:
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Infrastructure as a Service (IaaS)Cloud compute and managed hosting using a combination of shared (multi-tenant) virtual servers or dedicated physical or virtual servers located in a service provider’s data centers. This allows companies to scale without the added cost of on-prem servers. Service providers manage the compute hardware, including servers, network, and storage that companies access via a dashboard. We can help you craft a service level agreement that ensures a very high uptime (99.9%+) and that gives you peace of mind knowing you are protected by the utmost in security, backup, disaster recovery, and active directory integration.
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Desktop as a Service (DaaS)Give your team the ability to effortlessly access their data and applications anywhere, anytime, and from any device using an internet connection with one of our customized DaaS solutions. Ensure your remote WFA/WFH employees can safely and securely access company information.
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Content Delivery Network (CDN)CDN allows your business to leverage a group of geographically distributed servers that speed up the delivery of web content by bringing it closer to where a user is located. With today’s hyper-distracted customers, gaining access to your content with due speed has never been more important. Rely on CSG to help partner you with the provider best suited to service your needs.
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Data Center/Co-LocationData center solutions allow you to take advantage of networked server farms for remote storage, processing, and distribution of large amounts of data. Once we understand your specific needs, we’ll help match you with the ideal partner to help you achieve your goals based on the most efficient location(s) and cost.
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Backup/Disaster RecoveryOne of the chief advantages of cloud-based, remote data storage solutions is that they offer you redundancies in the event of a data breach, force majeure, or man-made disaster. With a CSG back up/disaster recovery failsafe as part of your emergency plans, you can know your business will be protected and able to function with limited or no interruptions in the event of a disaster.
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Private and Public CloudAT CSG we offer private and public cloud solutions dependent upon your specific criteria and goals. Private cloud services are controlled end-to-end by a single entity and not shared with others. The advantages of a private cloud typically include better security, low latency, and improved control over both data governance and locality. With public cloud solutions, services are shared with other businesses. Public clouds typically afford lower costs, greater scalability, and access to cutting-edge technologies. AWS, Azure, and Google are subsets of public clouds. Once we understand your priorities, CSG can help pair you with the right cloud solution.
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Managed Microsoft 365 (Desktop as a Service or DaaS)Microsoft 365 allows you to run your email, data, storage, and office productivity applications in the cloud so that it functions reliably, securely, and is available to end users anytime and anywhere. Our managed service providers include Microsoft 365 onboarding and integration, administration of the entire Microsoft 365 environment, including customization, as well as resources to manage the user help desk.
A CSG CUSTOMER EXPERIENCE SUCCESS STORY
Accelerating Transactions Through Automation
CHALLENGE
A title company’s ability to handle increased transaction volume brought on by low mortgage rates was limited by the manual effort required to complete many of its processes.
SOLUTION
Working with CSG, the company identified an RPA solution provider that would make closing disclosures and funding processes less labor-intensive while driving efficiency and accuracy. The designed RPA solution focused on using OCR and data scraping to ingest and extract data with 100% accuracy, as well as automating file sharing among offices to reduce the time needed to provide title services to clients.
RESULT
With the tailored solution, the title company has witnessed improved worker experience through the automation of redundant closing disclosure processes and an increase in application processing speed due to process automation. This has produced greater customer satisfaction, increased overall accuracy, and greater speed in processing lending applications, backorders, orders enroute, and other metrics.
We absolutely LOVE working with Carrier Solutions Group and feel we can trust them explicitly in all matters related to telecommunications. They are always there for us when we need any sort of guidance or support — whether it be vendor choices, carrier/circuit issues, communications, and network infrastructure. That means a lot to Catalina Express — honesty, integrity, and respect are essential in any relationship, working or otherwise.
JILL MONTGOMERY
IT Manager
Catalina Express
Our Trusted Partner Network
