Category: Customer Experience

Your Future Looks Bright – Start Here for 2021 Planning

As we march closer to 2021, we’re at a bit of a crossroads. Do companies batten down the hatches? Or do you regroup and make a clear plan for 2021 that pushes you to be more innovative and agile? At Carrier Solutions, we say the latter – go all in! Talk to your customers about […]

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The Power of 3

Work from Anywhere (WFA), Hybrid Working, and Unified Endpoint Management (UEM) We’ve all heard of the Power of 3 – the principle that suggests that a trio of ideas or events is more effective and even more satisfying than other number combinations. That’s why if you’ve followed our September and October blogs, you’ve noticed a […]

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Are You Prepared for 5G Data Crush?

Posted by on November 10th, 2020 in 4G LTE/5G, 5G, Blog Posts, Customer Experience, Mobility

It’s shaping up to be a transcendent year in the world of wireless. Fifth-generation wireless, or 5G, technologies are finally coming to market.  Commercial 5G phone networks and 5G-enabled smartphones, like those from Samsung, LG, and Huawei are already rolling out in early 2019. (Source: Phandroid). But what’s the big deal, you might ask? We’ve […]

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The Benefits of Thermal Monitoring to Keep Employees and Customers Safe

Posted by on July 08th, 2020 in Blog Posts, Customer Experience, Network Services

As the economy opens back up and people get back to work, business leaders are entering uncharted territory. They need to keep operations running to serve customers, while also doing everything possible to contain the rise in COVID-19 cases. The CDC outlines its recommendations for the back-to-work transition. Their list covers a lot of areas […]

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Prioritizing Customer Experience

Posted by on December 05th, 2019 in Blog Posts, Customer Experience

In a business rife with competition, providing customers with an excellent experience allows your company to stand out from the crowd. Customer experience encompasses all of the various interactions that a customer has with your company – from products and services to in-person interactions to online communication – as well as customers’ views or feelings […]

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"We absolutely LOVE working with CSG and feel we can trust her explicitly in all matters telecommunications. She is always there for us when we need any sort of guidance or support – whether it be vendor choices, carrier/circuit issues, communications and network infrastructure. That means a lot to Catalina Express – honesty, integrity, and respect are essential in any relationship, working or otherwise."
- Jill Montgomery, Catalina Express
"What I appreciate about Carrier Solutions is the holistic approach of understanding our entire phone needs, then matching the best carrier for those needs, and then helping us execute and integrate the system into our offices! Liane was extremely patient, over communicated every step of the way, and helped us with several issues that we could not have anticipated. All of this was done in the most professional manner. It is hard to find business partners that a small businesses can rely upon, and Carrier Solutions exceeded our expectations."
- Kelly Marks, Zeppos Rautiola
Over the years, Carrier Solutions has been our trusted resource for all our data/telecom needs. Their depth of expertise and excellent customer service has made us a client for life.
- Ken Hodges, Western National Group
"Very pleased with the relationship CO-OP has with Carrier Solutions and Linda Gattis. Linda and the Carrier Solutions team have gone above and beyond with every project we have had, in making sure our needs are addressed. Would recognize them as a top channel partner and a leader in the industry."
- Ron Norys, Director of Networking CO-OP Financial Services
"CSG helped us search, analyze and negotiate favorable telecom agreements and successfully implement a new Enterprise WAN infrastructure utilizing the SD-WAN technology. They are very competent and knowledgeable, always willing to work with the provider we’ve selected on our behalf to benefit us."
- Romy Coronel, SCE
"Carrier Solutions Group helped our organization to negotiate favorable telecom agreements and to implement a new WAN infrastructure utilizing MPLS technology. Their ongoing support of our voice and data service has helped us to streamline our communications and reduce our overall expense."