As business environments change, so does the way we communicate. Telephone service is becoming much more than simply a desk phone and a dial tone. Employees are demanding extensive features such as the ability to transition seamlessly between desk phone and their mobile phone. They also want features like visual voicemail, a virtual receptionist, call […]
Small and mid-sized businesses (SMBs) experience some unique organizational challenges that position them to be prime candidates for the benefits of a solid Unified Communications & Collaboration (UC&C) solution. Smaller companies tend to have more flexible, less defined employee roles than their larger, enterprise counterparts. In such, employees often wear many hats and are required […]
Today, in an era when people are striving to make the most out of every minute of their time, part of that equation is optimizing how time is spent at work. Digital and mobile technologies are powering this effort and enabling a more dynamic and flexible workforce. Let’s look at the top three ways mobile […]
To support employees demands for a more flexible work environment, UC platforms are also evolving to be more user-friendly and mobile-native. Today’s modern workforce also demands support for BYOD, as well as corporate devices.
The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions with the brand across all channels. That includes their initial interaction with the company, the purchase, service, and finally their ‘sharing’ about those experiences. As devices and shopping channels have […]