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3 Ways to Improve the Customer Journey

Posted by on November 15th, 2018 in Cloud Solutions

The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions with the brand across all channels. That includes their initial interaction with the company, the purchase, service, and finally their ‘sharing’ about those experiences.  As devices and shopping channels have […]

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Which Unified Communications Provider is Right For Your Business?

Posted by on October 18th, 2018 in Cloud Solutions, UC-as-a-Service

All providers aren’t created equal. In most cases, you’ll drive yourself mad trying to compare all of the features across various providers. That said, there are general questions that you should ask yourself (and your UC vendor candidates) before signing on the dotted line.

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The Evolution of Video Conferencing

Posted by on September 20th, 2018 in Cloud Solutions, Video Conferencing

What started as a voice-only way around expensive long distance calling using new (at the time) voice over IP technologies has morphed into a feature-rich multimedia online collaboration experience powering essential operations for small and large businesses alike.

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What to Consider When Selecting a Hosted PBX Vendor

Posted by on July 19th, 2018 in Cloud Solutions, Hosted PBX

Selecting the right hosted PBX vendor can be a challenging process, as the number of vendors and service options continues to grow. As you begin to evaluate your own company’s communication needs, it’s imperative to carefully qualify prospective providers to find the best fit.

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Advanced Disaster Recovery Models Explained

Posted by on June 21st, 2018 in Disaster Recovery, Network Services

New disaster recovery technologies and models are reshaping how businesses plan for and execute disaster recovery plans. Let’s take a closer look at how emerging DR models are making IT systems and businesses much more resilient.

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"We absolutely LOVE working with CSG and feel we can trust her explicitly in all matters telecommunications. She is always there for us when we need any sort of guidance or support – whether it be vendor choices, carrier/circuit issues, communications and network infrastructure. That means a lot to Catalina Express – honesty, integrity, and respect are essential in any relationship, working or otherwise."
- Jill Montgomery, Catalina Express
"What I appreciate about Carrier Solutions is the holistic approach of understanding our entire phone needs, then matching the best carrier for those needs, and then helping us execute and integrate the system into our offices! Liane was extremely patient, over communicated every step of the way, and helped us with several issues that we could not have anticipated. All of this was done in the most professional manner. It is hard to find business partners that a small businesses can rely upon, and Carrier Solutions exceeded our expectations."
- Kelly Marks, Zeppos Rautiola
Over the years, Carrier Solutions has been our trusted resource for all our data/telecom needs. Their depth of expertise and excellent customer service has made us a client for life.
- Ken Hodges, Western National Group
"Very pleased with the relationship CO-OP has with Carrier Solutions and Linda Gattis. Linda and the Carrier Solutions team have gone above and beyond with every project we have had, in making sure our needs are addressed. Would recognize them as a top channel partner and a leader in the industry."
- Ron Norys, Director of Networking CO-OP Financial Services
"CSG helped us search, analyze and negotiate favorable telecom agreements and successfully implement a new Enterprise WAN infrastructure utilizing the SD-WAN technology. They are very competent and knowledgeable, always willing to work with the provider we’ve selected on our behalf to benefit us."
- Romy Coronel, SCE
"Carrier Solutions Group helped our organization to negotiate favorable telecom agreements and to implement a new WAN infrastructure utilizing MPLS technology. Their ongoing support of our voice and data service has helped us to streamline our communications and reduce our overall expense."