The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions with the brand across all channels. That includes their initial interaction with the company, the purchase, service, and finally their ‘sharing’ about those experiences. As devices and shopping channels have […]
All providers aren’t created equal. In most cases, you’ll drive yourself mad trying to compare all of the features across various providers. That said, there are general questions that you should ask yourself (and your UC vendor candidates) before signing on the dotted line.
What started as a voice-only way around expensive long distance calling using new (at the time) voice over IP technologies has morphed into a feature-rich multimedia online collaboration experience powering essential operations for small and large businesses alike.
Selecting the right hosted PBX vendor can be a challenging process, as the number of vendors and service options continues to grow. As you begin to evaluate your own company’s communication needs, it’s imperative to carefully qualify prospective providers to find the best fit.
New disaster recovery technologies and models are reshaping how businesses plan for and execute disaster recovery plans. Let’s take a closer look at how emerging DR models are making IT systems and businesses much more resilient.