While the public cloud has gotten a lot of attention over the last several years, many believe the private and hybrid cloud computing markets are best positioned to take over the top spot. Hybrid cloud computing environments use a mix of on-premises and cloud services (both public and private cloud instances), with orchestration between the […]
Data center sprawl can happen easier than you think. Without realizing it, you may be paying for more data center space and facilities than necessary to run your company’s mission-critical applications, storage, and backup systems. That’s because over the years your company has probably acquired numerous point solutions from multiple vendors, each with its licensing […]
We’ve long understood that making customer service a priority is a critical step to establishing a company’s brand credibility. In an increasingly competitive market with more discerning customers, buyers are expecting more from brands when it comes to customer support, convenience, and problem resolution. A recent customer engagement survey shows that 96% of people report […]
To support employees demands for a more flexible work environment, UC platforms are also evolving to be more user-friendly and mobile-native. Today’s modern workforce also demands support for BYOD, as well as corporate devices.
The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions with the brand across all channels. That includes their initial interaction with the company, the purchase, service, and finally their ‘sharing’ about those experiences. As devices and shopping channels have […]