For years businesses relied on plain old telephone service (POTS) managed through a PSTN for all their communication needs. Inside most offices, you’d find a closet where PBX equipment was connecting employees to a central phone, as well as extensions. What the conventional phone system lacked in flexibility, it made up for in reliability. As […]
Cloud computing is changing the way businesses operate, helping them improve their efficiency and create a more collaborative environment—all while helping businesses to save costs. More and more organizations are switching to cloud computing and reaping the numerous benefits that the cloud offers. But what exactly is cloud computing? From In-house to the Cloud Cloud […]
Consumers rely on access networks for uninterrupted internet connectivity all day, every day. They rely on a steady, consistent connection to check email, download documents, stream videos and music, and a whole host of other activities. Interruptions in the access network mean interruptions for the consumer. Access networks connect the consumer to the network, but […]
In a business rife with competition, providing customers with an excellent experience allows your company to stand out from the crowd. Customer experience encompasses all of the various interactions that a customer has with your company – from products and services to in-person interactions to online communication – as well as customers’ views or feelings […]
Think about it – if your company lost some or all of its data due to disaster, could you continue ‘normal’ business operations? If your inventory information, manufacturing processes, or contractual data even partially disappeared would you still be able to bill customers, pay your vendors, or continue product development? If that information resides in […]
